Refund policy

We have a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order and we will make it right.

How to Request a Refund or Report an Issue To start a refund or report a problem, email us at contactmoluni@gmail.com with your order number and a brief description of the issue. For damaged or defective items, please include clear photos of the product. We do not require you to ship the item back — we will resolve your issue directly via email.

Damaged or Defective Items Please inspect your order upon reception. If your item arrives damaged, defective, or incorrect, contact us immediately at contactmoluni@gmail.com with photos. We will send a replacement or issue a full refund at no additional cost to you.

Refunds Once your request is reviewed and approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since approval, contact us at contactmoluni@gmail.com.

Non-Refundable Situations We are unable to process refunds for items that have been used beyond a reasonable trial period, items where no issue has been reported within the 30-day window, or orders where the delivery address provided was incorrect.

Exchanges If you would like a different item, contact us at contactmoluni@gmail.com and we will do our best to accommodate your request.

European Union — 14-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Contact us at contactmoluni@gmail.com to initiate this process.

Questions? For any questions about our return or refund policy, contact us at contactmoluni@gmail.com. We typically respond within 24–48 hours.